Middle Age Beauty Shop Terms & Conditions

These terms and conditions only apply to all sales placed either online, by telephone or in writing, unless otherwise stated.

 

Prices

All prices are in pounds sterling (GBP), and are inclusive of any UK applicable charges (such as VAT). Any exceptions will be clearly marked. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order if is to your benefit. i.e. if the new price is lower.

Non-UK customers

I am currently only offering products to UK customers. If you would like to purchase from another country, please contact me with your request using the form below.

Payment

You can pay by any major credit or debit card using PayPal.

Returns

Each product is custom printed to order, so unless there is a fault with the item I do not accept returns.  If you feel your item is faulty and you would like to request a return, please use the contact form below.

Your product for return must be complete, unused and in ‘as new’ condition e. g., if you have opened a box or bag to examine the product you must have done so without damaging or marking the product in any way. The item should be returned with the original box, packaging and any accessories or tags.

If a parcel shipped to you is returned due to delivery failure I’ll get in touch to let you know. If I don’t receive instruction on what to do with the parcel after 28 days, I’ll assume it’s no longer required and it will be donated to charity.

Product availability

Occasionally, items shown on this website may not always be in stock. If any of your chosen items are not in stock, you will be advised of the best estimate of availability and delivery date. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by me to supply goods by a certain date. However, if availability is unduly delayed, I will use my best endeavours to keep you informed.

Product images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst I do my best to faithfully reproduce colours, some variation may occur.

Product descriptions are developed using my suppliers and are, to the best of my knowledge, as accurate as possible. If you are in doubt or have any questions about product descrip­tions, I advise you to contact me using the form below before purchasing.

Accepting orders and security

When you place an order, I will treat it as an offer to buy. If I accept your order, I will send you a confirmation email with your order number, at which point I make a legal contract with you. However, I will be entitled to refuse to accept your order if I feel it necessary, in which case I will email you as soon as I can to let you know.

All order details are confirmed by you when your order is placed, including the billing address, shipping address, item type, colour, and size. Please ensure these details are correct before you pay for your order as each item is printed to order (custom printed) and changed cannot be made after payment has been made.

Order processing

An order will not be processed until it has been paid in full. Orders are processed from the date and time of payment received, not the date and time it was placed. Your order may not be processed the same day as placed.

My turnaround time is 3 to 5 working days. A working day starts at 9:00am and ends at 5:00pm, Monday to Friday. UK Bank Holidays are not included as a working day. This turnaround time is not to be taken as a guarantee of production times and should be taken as an estimate. No compensation will be offered for any orders that fall outside of this production estimate.

Delivery

All prices exclude delivery and products are currently only shipped to the UK.

Deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM.

A special, or next-day delivery service does not guarantee that you will receive your item the day after placing the order, however, it does guarantee that you will receive the item the following working day after it has been dispatched.

Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery and contact me using the form below to discuss a replacement.

No compensation will be offered for any orders that take longer than the quoted times to be delivered. These quotes are based on estimates from my couriers and as such, they should not be taken as a guarantee of delivery.­

Cancel­lations

Due to the printed on demand nature of the products for sale in my shop, all cancel­lations must be requested within 12 hours of your order being placed. After this time, your order will have entered production.­

If your product, print, embroidery or any other embel­lis­hments are defective in any way, please refer to our Faulty Goods policy.­

Occasionally I may need to contact you about your order so please make sure the email address you have registered with is monitored. If I do not receive any response from you regarding the order after a two week period I will cancel it and refund to the original payment method. If you have ordered multiple products, I will process, print and pack as normal – only the products I am contacting you about will be cancelled and refunded, the rest will be shipped after the two week period.

This cancel­lation policy does not affect your Statutory Rights.

Transit damage

All goods are examined in detail by my supplier prior to despatch to ensure that they leave the warehouse in perfect condition. However, transit damage unfor­tunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify me immediately using the form below. If the damage is only evident upon opening of packaging, then you must inform me within 48 hours of receipt. In either case, I will then arrange re-delivery of replacement goods as soon as possible.

Faulty goods

If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manuf­ac­turing fault), the goods may be returned for either refund in full or a replacement. A replacement only is offered after 28 days and before 12 months.

In all queries relating to faulty goods, I require that customers provide photographic evidence so I can investigate the issue. Once a photo has been received, I will investigate and decide whether to accept or reject your claim of a fault. These promises do not apply to faults caused by accident, neglect or misuse.

Due to variations during the manuf­ac­turing process, or differences in size between garment size variants, I cannot guarantee that the printing on a product will be printed to the exact same size each time. I will not consider this product as faulty and no refund/­replacement will be offered unless a genuine fault with the print or garment is present.

Legal

Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by me. These terms and conditions do not affect your legal rights.

These terms and conditions cover https://middle-age-beauty.com/shop. Any other web sites to which you link from this site may be governed by their own terms and conditions. I accept no respon­sibility or liability for the content of web sites which are not under my control.

I am required by law to tell you that sales can be concluded in English only and that I do not file copies of customer contracts.

middle-age-beauty.com is a trading name of Brain Candy Digita; for which the registered address is Brain Candy Digital, Union House, 111 Union Street, Coventry, CV1 2NT.

I do not guarantee that this web site will be compatible with all customers computers.

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